Case Study

Customer care is top of the list for packaging business
Copypoll Print and Packaging

Working with the leading grocery retailers in the UK, Copypoll are completely focused on delivering a high quality and timely service at a competitive price and they expect nothing less when looking at their own supplier base.

Company director Nigel Tollman feels that the continued success and growth of Copypoll is down to delivering the right level of service at the right price to his customers. They know that their order will be with them when they say it will. Nigel is happy to receive the same consistent level of service from the team at 10 Chartered Accountants.

Copypoll have worked with 10 Chartered Accountants for over 15 years, and as the business has grown (it now has a turnover now exceeding £4 million) Nigel and his team have extended the services for which they retain 10 Chartered Accountants.

Nigel comments that he likes the flexibility of being able to ‘buy in’ the services he needs from 10 Chartered Accountants, rather than incur the overhead of another member of staff: Outsourcing the financial function makes good business sense to him.

A member of the 10 Chartered Accountants team spend at least 1 day per week in the Copypoll business where they manage the day-to-day accounting requirements, VAT returns, manage the payroll and PAYE and credit control. Taking control of the day-to-day financial administration in this way leaves Nigel with more time to focus on the strategic side of running a multi-million pound business.

10 Chartered Accountants also prepare the year-end statutory accounts and corporation tax work, as well as assisting with strategic requirements including business forecasting. This annual financial forecasting process has become an invaluable planning tool for Nigel. They also provide monthly management accounts that are essential for full tracking and visibility of business progress.

With over 40 staff, and an imminent move to larger business premises planned, Nigel comments that a business can never afford to stand still. He continues to seek innovation in technology and software to improve internal processes, which in turn improve productivity, thus reducing cost and improving turnaround times.

As the Copypoll business continues to grow and develop, they are confident that in 10 Chartered Accountants they have an accountancy practice that will continue to grow with them and mirror their desire for streamlined and efficient processes.

“As our business grows we are confident that 10 Chartered Accountants will continue to mirror our desire for efficient processes”

As our business grows we are confident that 10 Chartered Accountants will continue to mirror our desire for efficient processes. Nigel, Copypoll Print and Packaging